Refunds & Cancellation

Last updated: October 23, 2026

1. Scope

This policy explains how subscriptions to the plorenasolution platform are billed, how you can cancel a plan, and how refunds are handled. It covers platform subscription fees only; it does not cover amounts you spend buying media inventory from third parties.

2. Plans and billing

• Plans are offered on a recurring basis, typically monthly or annually, and may include a set number of workspace seats.
• Subscription fees are billed in advance at the start of each billing cycle.
• Annual plans are billed once for the full term. Where a plan is described as discounted for an annual commitment, that price applies to the full annual term.
• Seats added during a billing cycle are charged on a pro-rata basis for the remainder of that cycle.

3. Changing your plan

You can upgrade at any time; upgrades take effect immediately and the price difference is charged pro-rata for the current cycle. Downgrades and seat reductions take effect at the start of your next billing cycle, so the current period remains available in full.

4. Cancellation

• You can cancel a subscription at any time from your workspace settings or by contacting support@plorena.com.
• Cancellation stops future renewals. Access to paid features continues until the end of the period you have already paid for, and then ends.
• Cancelled subscriptions are not renewed automatically, and no further charges are made once cancellation takes effect.

5. Refunds

Subscription fees are non-refundable. Except where a refund is required by applicable law, we do not provide refunds, credits, or pro-rata adjustments, including for:

• partial billing periods, unused time, or a plan cancelled part-way through a term;
• seats, features, or capacity that were purchased but not used;
• add-ons and one-off services already delivered;
• campaigns or accounts paused, limited, or removed because they breach our Terms of Service or Advertising Policy, or because we are required to act by law.

Because access continues to the end of the paid period after cancellation, we encourage you to cancel before the next renewal date if you do not intend to continue.

6. Billing questions

If you believe you have been charged in error, contact support@plorena.com promptly with the invoice reference so we can review it. Raising a query does not suspend the payment obligation for amounts that are correctly due.

7. Failed payments

If a recurring payment cannot be completed, we may retry it and will notify you. Access to paid features may be suspended until the outstanding amount is settled.

8. Taxes

Fees are exclusive of applicable taxes unless stated otherwise. Taxes are added based on your billing location and are your responsibility.

9. Your statutory rights

Nothing in this policy excludes or limits any right you have that cannot lawfully be excluded or limited under the laws of England and Wales, including your statutory rights as a consumer under the Consumer Rights Act 2015 where it applies. The Services are intended for business use; if you are contracting as a consumer, mandatory consumer protections continue to apply.

10. Contact

Questions about billing, cancellation, or this policy can be sent to support@plorena.com.